| StartLogic |
| Review Posted By : Danny |
| Rating |
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I got a new account for about 20+ days.
My application could not work on the hosting and thus I raised a
support ticket to cancel my account.
After which I called up Live Support which is helpful and I should be able to get my cancellation done the same day.
I should be able to get back full refund minus the domain registration fee of $9.95. Immediately, after the live support call, I got a email that the cancellation will be done immediately. However I need to call support to downgrade my account to a free domain parking account in order to manage my domain purchased with them. Thus, this is a minus point. They should automatically downgrade to a domain parking account.
Overall, cancellation is easy but can be better if they automatically downgrade to the free parking domain.
Here is the Live Chat =>
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Thank you for contacting support. Please be prepared to answer your Security Question when we begin chatting. To enhance our security protocols, we'll need you to provide the answer to your Security Question at the beginning of our conversation. If you have not yet set your Security Question and Answer, please log into your account now to set it up. Thank you. Please hold for the next available operator to respond.
Chat InformationYou are now chatting with 'Antony Kent'
Antony Kent: Hi Danny. My name is Antony. How are you today?
Antony Kent: How can I help you today?
Danny: ok, i just raised a Support Ticket on Refund. How long will it to refund me and I like my domain to be transferred to Godaddy, can it be done?
Antony Kent: To protect your account from unauthorized changes, can you please verify for me the answer to the Security Question:
Antony Kent: What is your mother's maiden name?
Danny:
Antony Kent: Thank you for the authentication.
Antony Kent: May I place you on hold for 4 or 5 minutes, while I check this for you?
Danny: ok
Antony Kent: Thank you for your patience.
Antony Kent: Is there a specific reason why you are canceling your account? Perhaps if we knew why you are canceling we could work something out so that we could better suit your needs.
Danny: My application can't run on the hosting, thus no more use for the hosting.
Antony Kent: I apologize for any inconvenience this has caused you.
Antony Kent: Your account will be cancelled today.
Danny: ok, thanks. About the refund and the domain name?
Antony Kent: This may take 7-10 business days refund to be appear on your credit card statement.
Danny: how much will that be minus off the domain name cost?
Antony Kent: Your domain is recently registered and you need to wait for 60 days from the date of the registration to transfer the domain name.
Antony Kent: We will deduct $9.95 from the refund for your domain name.
Danny: oh... ok. About the transfer, do I activate from GoDaddy or from Startlogic or either way?
Antony Kent: Yes, you need to contact GoDaddy to transfer the domain name.
Danny: ok, Good Support. Thanks alot. I got my answers and am happy. Bye
Antony Kent: Is there anything else I can assist you with today? |
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